Offer AgreementTerms and Definitions- Offer – a public proposal by the Service Provider addressed to any legal entity or any legally capable adult individual (citizen) to conclude an agreement (hereinafter referred to as the “Agreement”) under the existing terms contained in the Agreement, including all its annexes.
- Acceptance – full and unconditional acceptance by the Customer of the terms of the Agreement.
- SOPICO VIZ Website (hereinafter referred to as the “Website”) – a collection of information, texts, graphic elements, design, images, photo and video materials, and other results of intellectual activity, as well as computer programs contained in the information system that ensures access to such information on the Internet, united by a single domain address space, including but not limited to the following domain name: https://sopicoviz.com/.
- Order – a completed Customer request submitted via the feedback form.
- Work – videos and photographs, as well as images visualized in special software, created by the Service Provider through personal creative effort and delivered to the Customer via an electronic medium.
- Electronic Medium – the finished Works are delivered to the Customer via messaging apps or email using cloud services.
- User – any visitor to the Website https://sopicoviz.com/.
- Customer – any legal entity or legally capable adult individual who has accepted this Offer and thus becomes the end consumer of the Service Provider’s Services under the concluded Agreement.
- Service Provider – the owner of the Website https://sopicoviz.com/, Citizen Ganievskaya Sofya Andreevna, TIN 550312290702, operating under self-employed status.
- Personal Data – data containing any information about the User (surname, first name, patronymic, email address, phone number, messenger/social media handle, and other information related to the use of Website functions, requesting consultations, placing Orders, etc., voluntarily provided by the User) on the website https://sopicoviz.com/.
1. General Provisions1.1. This Agreement is an official public offer (hereinafter referred to as the “Offer”) made by Citizen Sofya Andreevna Ganievskaya, TIN 550312290702, registered as a taxpayer under the Professional Income Tax system (“NPD”), with the status of self-employed, hereinafter referred to as the “Service Provider,” to any legal entity or legally capable adult individual (hereinafter referred to as the “Customer”) with the legal and contractual capacity to enter into and perform this Agreement under the terms set forth herein. The Service Provider and the Customer are hereinafter jointly referred to as the “Parties.”
1.2. This Offer is publicly available on the Website at
https://sopicoviz.com/offeragreement.
1.3. In accordance with Clause 2 of Article 437 of the Civil Code of the Russian Federation (RF Civil Code), if the Customer performs conclusive actions (acceptance of the offer) that indicate agreement with all terms of this Agreement, including but not limited to: placing an Order on the Service Provider's Website, paying for services, or requesting a consultation on the Website, the legal or physical person performing such actions becomes the Customer. Under Clause 3 of Article 438 of the RF Civil Code, the acceptance of the Offer is equivalent to entering into the Agreement on the terms stated in the Offer.
1.4. The moment of full and unconditional acceptance by the Customer of the Service Provider’s offer to conclude this Offer Agreement (acceptance of the offer) shall be the submission of a completed form with Personal Data by clicking any of the buttons on the Website labeled “Submit a Request,” “Contact,” “Let’s Work,” “Send,” “I Want,” “Buy,” “Place an Order,” in accordance with the terms of this Agreement. The Agreement is considered concluded between the Customer and the Service Provider from the moment the personal data is sent to the Service Provider. The Agreement remains in force until the Parties fully fulfill their obligations.
1.5. By accepting the Agreement in the manner defined in Clause 1.4, the Customer confirms that they have read, understood, and unconditionally agree to all terms of the Agreement as presented, including any annexes, which are an integral part of the Agreement.
1.6. The Customer who accepts the Offer fully confirms their legal and contractual capacity, financial solvency, and awareness of the responsibilities arising from entering into the Agreement.
1.7. By placing an Order, requesting a consultation, paying for services, or using the Website’s functionality, the User gives consent to the processing of their personal data by the Service Provider in accordance with the Privacy Policy available at
https://sopicoviz.com/privacypolicy1.8. If the User disagrees with this Offer and/or the Privacy Policy, they must immediately stop using the Website, its services, and leave the Website.
1.9. The relationship between the Service Provider and the Customer regarding the provision of services is governed by the Civil Code of the Russian Federation, the Law of the Russian Federation “On Protection of Consumer Rights” dated February 7, 1992 No. 2300-1, and other applicable legal acts.
1.10. The Law of the Russian Federation “On Protection of Consumer Rights” dated February 7, 1992 No. 2300-1 does not apply to legal entities or sole proprietors ordering services on the Website for business purposes.
2. Subject of the Agreement2.1. Under this Agreement, the Service Provider publishes on the website
https://sopicoviz.com/ (hereinafter referred to as the “Website”) information about the services provided (hereinafter referred to as the “Services”), and the Customer makes payment and accepts the results of the Services in accordance with the terms of this Agreement.
2.2. The Services are provided remotely.
2.3. Types of Services offered by the Service Provider:
- Creation of Works in the form of 3D visualizations using specialized software;
- Sale of ready-made 3D catalogs;
- Access to an online course on 3D visualization;
- Other services upon the Customer’s individual request.
2.4. Services are provided according to the current price list. Approximate prices are published on the Website in each service listing. Final cost depends on the type and scope of work, deadlines, and other factors.
2.5. This Agreement and its appendices are official documents of the Service Provider and constitute an integral part of the Offer.
3. Procedure for Ordering and Fulfilling the Order3.1. The Customer places an order for the Services through the Service Provider’s Website by submitting a completed form with Personal Data.
3.2. When placing an Order, the Customer must provide:
- Name;
- Email address;
- Telegram username.
- The User may also include a comment and a technical specification at their discretion.
3.3. The Service Provider is not responsible for the content or accuracy of information provided by the Customer.
3.4. The Customer is solely responsible for the accuracy of the information they provide.
3.5. If the Customer places an order for a ready-made 3D catalog or access to the 3D visualization course, they will receive access within 24 hours after payment.
3.6. If the Customer is a legal entity or sole proprietor, the Service Provider will send an invoice for the agreed Services in Russian rubles to the Customer's email.
3.7. If there is no communication from the Customer who placed an order for a Work, the order is canceled after 5 (five) business days from the date it was placed.
3.8. Procedure for fulfilling a Work creation order:
3.8.1. The Service Provider reviews the remotely submitted request, contacts the Customer to clarify order details, provide an approximate cost and timeline, and then sends payment details after agreement.
3.8.2. The Service Provider shall deliver the result of the Services no later than the agreed deadline, provided full (100%) payment has been received.
3.8.3. Completed Works are delivered via an agreed electronic medium.
3.8.4. If the Customer identifies flaws or non-compliance with the technical specification, the Service Provider will correct them within the agreed timeframe at no extra cost.
3.8.5. If the Customer changes the technical specification after payment, all additional edits and revisions will be charged separately according to the Service Provider’s price list.
3.9. All materials on
https://sopicoviz.com/ are for reference only and may not fully reflect the properties or characteristics of the Services. If the Customer has questions, they must contact the Service Provider for clarification before placing an Order.
4. Payment for the Order4.1. Payment for the Services shall be made by the Customer in the amount of 100% of the Order total or the invoice issued by the Service Provider, by transferring funds in Russian rubles to the Service Provider’s bank account.
4.2. The Service fees are not subject to VAT.
4.3. The Customer may make payment using the following methods:
- Through the payment gateway on the Website;
- By non-cash transfer from the Customer’s bank card to the Service Provider’s bank card;
- For legal entities and individual entrepreneurs — by bank transfer to the Service Provider’s account based on the issued invoice;
- By any other method offered by the Service Provider.
4.4. A payment confirmation (receipt, payment order, etc.) serves as proof of payment.
4.5. Payment is considered complete once funds are received in the Service Provider’s account.
4.6. Prices for the Services published on the Website may be changed unilaterally by the Service Provider without notifying Users/Customers. New prices take effect upon publication and do not apply to Orders paid prior to that time.
5. Refund Policy5.1. Refunds for Services paid by the Customer are regulated by Federal Law No. 2300-I of 07.02.1992 “On Consumer Rights Protection” if the Customer is an individual.
5.2. The provisions of this Law do not apply to legal entities. For legal entities and individual entrepreneurs, the terms of the Civil Code of the Russian Federation shall apply.
5.3. In accordance with Clause 4, Article 26.1 of Federal Law No. 2300-I, the Customer has the right to cancel the Services at any time before payment.
5.4. The Customer is not entitled to cancel paid Services (in whole or in part), as the results are digital intellectual property products with individually specified characteristics and are non-refundable in accordance with Clause 2 of the “List of non-food goods of proper quality not subject to return or exchange,” approved by Russian Government Decree No. 55 of 19.01.1998.
5.5. To receive a refund for mistakenly transferred funds (if no Service results were received), the Customer must complete a “Refund Application,” which is sent by the Service Provider upon request via electronic communication through the Website. The application must be signed, scanned, and sent back with a scanned passport and payment receipt.
5.6. Refunds are made within 10 (ten) calendar days from the date of the request, to the account details provided by the Customer. If payment was made through an electronic payment system, the refund will be issued to the same account within 5 (five) business days.
6. Rights, Obligations, and Liability6.1. The Parties are liable for non-performance or improper performance of their obligations under this Offer in accordance with the laws of the Russian Federation.
6.2. The Service Provider has the right to amend this Offer at any time, including without prior notice to Users, by publishing a new version at its permanent address. By continuing to use the Website, requesting a consultation, or placing an Order after a new version is published, the User confirms full acceptance of the new terms.
6.3. The Service Provider undertakes to process User requests in a timely manner and contact them via electronic communication (email, phone, messengers) provided during Order placement.
6.4. In accordance with Clause 4, Article 16 of the Federal Law “On Information, Information Technologies and Information Protection,” the Service Provider undertakes to: prevent unauthorized access to personal data and/or its transfer to third parties not involved in fulfilling the Orders; promptly detect and stop such attempts.
6.5. The Service Provider is not responsible for the Customer’s improper use of the Service results.
6.6. The Service Provider is not responsible for a mismatch between the Services and the Customer’s expectations or subjective evaluation. Such mismatch or negative assessment does not constitute grounds for deeming the Services of poor quality.
6.7. No information, materials, or advice provided by the Service Provider via the Website shall be considered as guarantees. The Customer assumes full responsibility for any decisions made based on such information and bears all related risks.
6.8. Users are not permitted to use someone else's personal data when placing an Order. All actions performed using a User’s personal data are considered the actions of that User.
6.9. If there is any doubt about the legality of a Customer's use of the Website, the Service Provider has the right to delete or block the Customer on the Website at any time without prior notice.
6.10. The Service Provider may suspend the Website at any time for maintenance, without prior notice.
6.11. The Service Provider does not guarantee that the Website’s software is free from errors, viruses, or malicious code. The User uses the Website software “as is” with no warranties.
6.12. The Service Provider ensures the Website’s operation and will promptly restore functionality in case of technical failures or downtime.
6.13. The Service Provider is not responsible for temporary failures or interruptions of the Website or any resulting data loss.
6.14. The Service Provider is not liable for any damage to the User's or third parties’ computers, mobile devices, or other hardware/software resulting from downloading materials from the Website.
6.15. The Service Provider is not liable to the User or third parties for any indirect, incidental, or unintended damage — including lost profits, lost data, or harm to reputation — arising from use of the Website or its content, unless caused by the Service Provider’s fault.
6.16. Complaints, claims, and other inquiries related to the Website’s performance or the Services must be submitted by the User/Customer via electronic communication tools on the Website.
7. Intellectual Property7.1. The Website
https://sopicoviz.com/ contains intellectual property owned by the Service Provider, its affiliates, and other associated parties or representatives.
7.2. By using the Website, the Customer acknowledges and agrees that all content and structure of the Website are protected by copyright, trademark rights, and other intellectual property laws. These rights are valid and enforceable across all formats, media, and technologies—existing or future. No intellectual property rights, including rights to audiovisual works, texts, graphics, software, or trademarks, are transferred to the Customer through use of the Website or conclusion of this Agreement.
7.3. When quoting materials from the Website, where allowed by the Website’s functionality, the Customer must provide a link to the Website.
7.4. If the Customer violates any terms of this Agreement related to the Service Provider’s intellectual property, the Service Provider has the right to demand compensation under Russian law for each violation, including damages and lost profits.
8. Dispute Resolution8.1. All disputes or disagreements arising between the Parties in connection with this Agreement shall be resolved through negotiations.
8.2. If the Parties are unable to resolve the disagreements through negotiations, the disputes shall be submitted to a court of general jurisdiction (for individuals) or an Arbitration Court (for legal entities) at the location of the Service Provider.
9. Force Majeure9.1. The Parties shall not be liable for non-performance or improper performance of obligations under this Agreement if such performance was hindered by force majeure circumstances that were beyond the Parties' control and could not have been foreseen or prevented. Such circumstances include, but are not limited to: military actions, fire, natural disasters, military operations of any kind, blockades, import or export bans, strikes, civil unrest, delays due to accidents or adverse weather, epidemics, pandemics, and emergencies including those in the healthcare sector.
9.2. Upon the occurrence of such events, the affected Party must notify the other Party in writing within 3 (three) business days, indicating the nature of the circumstances and, where possible, providing supporting documents.
9.3. In the event of such circumstances, the deadline for performance of obligations shall be extended in proportion to the duration of the force majeure and its consequences.
9.4. If such circumstances and their consequences continue for more than 2 (two) months, the Parties shall conduct additional negotiations to identify alternative means of fulfilling the Agreement.
10. Final Provisions10.1. All matters not governed by this Agreement shall be subject to the applicable laws of the Russian Federation.
10.2. The Parties must inform each other of any changes to their address, contact details, banking or other information that may affect the fulfillment of their obligations under this Agreement within 3 (three) business days of such changes.
11. Service Provider DetailsIndividual Entrepreneur: Sofya Andreevna Ganievskaya (Self-Employed)
Taxpayer ID (INN): 550312290702